Archive for Email Marketing

Overview of Email Marketing

Tuesday, June 30th, 2009

What is Email Marketing?

email marketing 150x150 Overview of Email MarketingEmail marketing is an important, frequently used method of Internet advertising. The fundamental procedure underlying this approach – email – is commonplace and relatively simple to understand. However, email marketing is often a dynamic operation that can become somewhat befuddling, especially to newcomers in the field. Below I define, in simple terms, a few central terms and concepts in e-mail marketing.

Email Marketing Campaign:

An email marketing campaign is a series of emails, with each email fulfilling a different “role” in the process of promoting a message, product, or service. These emails are spaced out over a period of time, perhaps dispatched on a regular basis, and differentiated into “steps” to help acclimate the potential customer on a slower, more comfortable basis. The first few emails, for instance, are usually meant as introductions, laying the groundwork for future communication. This is the “foot in the door” part of the campaign. Over the course of the several emails that follow, you can introduce the more substantive portion of your marketing. Finally, your efforts will culminate in a “call to action,” which will be discussed in more detail later, that prompts the reader to take his or her participation in your campaign to the next level. This “tread softly approach” has the benefit of, potentially, creating a greater sense of trust – a kind of relationship – with the reader.

Email Marketing Blast:

On the opposing side of the “tread softly approach” is an email marketing blast – a one-time flux of emails. Unlike an email campaign, the element of process is much less significant. Without having to engage in a stream of emails, there is not as much waiting in between, and the time from hitting the final “send” button to the time when you get your final results is much shorter. And, instead of dissecting your marketing into a series of emails, you pack the entirely of your efforts (no doubt shortened to fit the confines of one email) into a single dispatch. The drawback to this approach is that it may be harder to garner the trust and enthusiasm of the reader.

Call to Action:

A call to action is the portion of the email, or the last email(s) of a campaign, aimed at stirring the reader to participate in your message, product, or service. This is one of the most important parts of your email marketing efforts. Indeed, if this part fails, you could say that your marketing has, more or less, failed (although one could make an argument that if the reader has become more familiar with your company in the process, you have gained brand exposure).

Spam:

It would be hard to find anybody who enjoys receiving spam. Unsolicited, often irksomely designed, email advertisements can get on anybody’s nerves. For email marketers, drawing the line between “legitimate” email marketing and spam can sometimes be difficult. To certain people, this line doesn’t exist. However, you can rest easy on this regard if someone voluntarily chooses to participate in your marketing practices, by subscribing on his or her own volition. One clear threshold that should not be crossed is the boundary demarcating criminal activity. Committing acts such as phishing (soliciting sensitive information under false pretenses) and other malicious undertakings are definite off-limit areas.

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Email Marketing and Spam

Monday, June 15th, 2009

Don’t Spam


do not spam Email Marketing and SpamOn a daily basis, millions of emails are sent streaming across the Internet. Some are personal communications – old friends exchanging greetings and catching up from opposite ends of the country, some are professional missives – business memos disseminated down from the higher ups, and some are pieces of marketing. This last category, email advertising, has grown to become an important aspect of Internet marketing. As the digital domain continues its tight envelopment of the world, email has become one of the most efficient means of communication, and is available to just about everybody who can access the Internet. In recent years, the progress in information technology has even extended the capabilities of email onto portable devices such as the cell phone.

To marketers, this important avenue has yielded an abundance of opportunities. Email advertising can take different forms, and serve different products, services, and messages. In addition to promoting a salable product, email advertising can also bolster brand recognition. The success of these ventures, of course, is contingent upon knowing how to approach email advertising. Although email has become an efficient and easy means to engage in marketing, it is still fraught with many uncertainties and pitfalls. This is especially true for the newbie email advertiser. Getting it wrong is much easier than getting it right, and with the tremendous flux of email advertisements that stream across the Internet on a daily basis – many of which represent “bad” practice, a fresh undertaking can seem like an uphill battle.

One of the most important principles to recognize is to not let your advertising erode into the domain of annoying, and sometimes harmful, spam. To many, the distinction between spam and “legitimate” email advertising doesn’t exist – if it’s unsolicited and commercial, it’s automatically spam. The line can be very vague, but there is at least one hard rule that every email advertiser should observe with regards to “good” practice. The rising tide of email spam has put a serious dent in the public perception of email advertising. The worst elements of this tide – the most toxic filth that can get washed up in your inbox – are the scams that unscrupulous individuals try to orchestrate. Phishing is a notorious example. Phishing is the attempt to solicit personal, and often sensitive, information under a false guise. Committing fraud of this type, and others, is blatantly wrong and, in many if not most cases, punishable by law. This distinction between the legal and the illegal should be evidently clear.

On a more personal level, before you begin your email advertising, one important question you should ask yourself is, “Am I providing a relevant, useful service/product/information?” Although you are you are an advertiser, you should still believe that what you are marketing is something beneficial. Even if the potential client doesn’t have a need for what you are advertising, his or her acquisition/follow up on your email should yield something positive. At the very least, it should not be harmful (this follows from our discussion above).

When communicating your message about what you are advertising, be measured and serious. Do not give into the frivolous antics of a stereotypical salesman. Come off as being authentic and down-to-earth. Be straightforward, and do not rely on vacuous slogans and gaudy graphics to pitch your product. Explain what the potential client stands to gain, and how he or she can follow through with your offer/message.

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